LIONEL LAM SONG POH
PMP®, IIBA®-AAC, PSM™, PSPO™
A seasoned project management and business analysis professional with 14 years of experience in the information technology sector, with a proven track record of delivering mission-critical projects in Singapore and throughout the region.
He is a highly meticulous and detail-oriented individual, with a keen eye for quality implementation of information technology solutions.
PROJECT MANAGER
UFINITY PTE. LTD. (SINGAPORE)
June 2024 to Present Day
Project: Ufinity Information Security Program
- Pioneering team for the company’s information security awareness initiative.
- Volunteer contributor to the ISMS policy documentation for the company.
August 2023 to Present Day
Project: GatherSG (ServiceConnect), GovTech Digital Services
- Currently attached with GovTech (Government Technology Agency) Digital Services as Delivery Manager.
- Oversaw planning and delivery of features and enhancements for ServiceConnect, which powers all ServiceSG Centres throughout Singapore.
- Planned, managed, and coordinated the smooth cutover for the two new ServiceSG Centres of Bukit Merah and Woodlands.
- Actively engaged with stakeholders from Public Service Division (PSD), Housing Development Board (HDB) and BookingSG (BSG) for operation and implementation matters.
December 2022 to June 2023
Project: GoWhere, GovTech Digital Services
- Managed and oversaw implementation and delivery of Bloobox GoWhere and HealthierSG GoWhere.
- Actively engaged with stakeholders from the various agencies and ministries (i.e., National Environment Agency, Ministry of Health, People’s Association) for operation and implementation matters.
- Oversaw Agile ceremonies, including daily scrum, sprint planning, retrospective, and other activities. Collaborated with the team to resolve work impediments, ensuring smooth progress and continuous improvement.
CONSULTING MANAGER
TOPPAN ECQUARIA PTE. LTD. (SINGAPORE)
June 2021 to September 2022
Project: IPOS Digital Hub, Intellectual Property Office of Singapore
- Project Manager who led planning, design and scheduling activities for the implementation of IPOS Digital Hub, for the Intellectual Property Office of Singapore (IPOS).
- Led a team of 56, comprising of solution architects, software engineers and business analysts to achieve the project objectives.
- Proactively participated in risk mitigation and schedule review activities by actively engaging with the project team members and the various project stakeholders to ensure that the various project activities were completed within schedule.
- Oversaw the successful commissioning of IPOS Digital Hub in June 2022.
February 2020 to May 2021
Project: GPC Migration for State Courts, Singapore Judiciary
- Project Manager who led planning, design and scheduling activities for the migration project for the Integrated Court Management System (ICMS) of State Courts from the Government Data Center (GDC) to Government Private Cloud (GPC).
- Closely monitored project activities at all times to ensure required project activities were completed on time. This includes proactively engaging in risk identification and mitigation activities.
- Actively led a team of 10 and liaised with stakeholders – internal and external – to deliver the project within schedule despite tight constraints. High-risk and impact activities (e.g. SSAT, Security and Penetration tests) were carefully managed with proper contingencies in place which ensured minimal impact to the project schedule.
- Managed a smooth transition from the old system to the new system, while minimizing disruptions to court hearings.
SENIOR SOFTWARE ENGINEER
ACCENTURE SG SERVICES PTE. LTD. (SINGAPORE)
September 2019 to January 2020
Project: Central Case Management System / OneService@SG
- Managed implementation of change requests for the Central Case Management Portal (CCMP) project, which is the primary underlying application component of the OneService@SG website and OneService@SG mobile app.
- Liaised with key project stakeholders for requirements gathering and worked closely with the developers to analyze and plan the aforementioned requirements for implementation and testing.
SENIOR BUSINESS ANALYST / PROJECT MANAGER
ECQUARIA TECHNOLOGIES PTE. LTD. (SINGAPORE)
March 2016 to September 2019
Project: Weather Information Website for Meteorological Service Singapore, National Environment Agency
- While serving in capacity as Project Lead – oversaw and ensured the completion of key deliverables for Phase 2 of the project which allowed for the project to transition into the commissioning phase.
- Was promoted to Project Manager of this project in Sep 2016, and led a team of engineers while working closely with external vendors/partners to optimize the application and hardware (IPS – Intrusion Prevention System). Despite overwhelming odds, the project eventually passed the stringent required performance criteria.
- Managed the support and maintenance of Weather Information Portal (WIP) of Meteorological Service Singapore (MSS). This included overseeing the gathering and analysis of requirements, design, and successfully implementation of various major application module upgrades (in the form of Change Requests) to serve the critical and changing needs of MSS and their partner agencies.
- Ensured that WIP was available 24/7 as it was a mission-critical system with very stringent performance requirements that provided important weather data to the public, as well as to several organizations such as Changi ATC (Air Traffic Controller) and the military.
PROJECT MANAGER / MANAGER OF MARKETING TECHNOLOGY
TO THE NEW DIGITAL (SINGAPORE)
August 2013 to December 2015
Projects: Various Social Media, Web Application and Electronic Direct Mailer Projects
- Oversaw and managed maintenance and upgrades of the LG Singapore website as well as requirements gathering, design, and implementation of various marketing campaigns involving the use of Electronic Direct Mailers (EDMs) for LG Electronics (S) Pte. Ltd.
- Led the formalization of project workflows and processes for LG website maintenance and EDM accounts. This involved creating reusable templates to reduce planning, design, and production costs and time by fifty percent, while promoting agile delivery. The customer engagement process was also tailored to support the new workflows.
- Collaborated closely with counterparts at CNBC in Singapore and key stakeholders from the Indonesia Tourism Board to spearhead a marketing campaign that comprised a suite of deliverables (i.e. microsite, design, and creation of digital assets) for their tourism promotion initiatives.
- Managed regional project teams responsible for delivering web and social media projects for prominent clients in Singapore and Malaysia, including LG, NTUC Income, NTUC e2i, CNBC, Texas Chicken, and Dentsu.
WEB DEVELOPER
3M SINGAPORE PTE. LTD. (SINGAPORE)
May 2013 to August 2013
Project: Website/Portal Maintenance for 3M Singapore
- Maintenance of the 3M Singapore website.
- Updates to the product line – supporting the various product owners and business units.
SOFTWARE ENGINEER
SAINS (SARAWAK INFORMATION SYSTEMS) SDN. BHD. (MALAYSIA)
October 2009 to January 2013
Projects: Housing Information System (for the State Housing Development Corporation), State Integrated Financial, Budget and Accounting System (SIFBAS)
- Integration and implementation of the Digital Persona OneTouch fingerprint reader into the existing user management module of the State Integrated Financial, Budget, and Accounting System (SIFBAS).
- Development, maintenance, and enhancements of modules for the Housing Information System, for the State Housing Development Corporation.
- Development, integration, and maintenance of report modules for the State Awards Management System as well as enhancements on an ongoing basis, based on user feedback and recommendations.
- Development of a sub-module for the e-SKM system. The e-SKM system is designed to automate the management of office terms for various locally elected ethnic group representatives and leaders in culturally diverse Malaysia.
CERTIFICATIONS
Project Management
Project Management Institute (PMI)
- PMP (PMP Number: 2807795
Business Analysis
International Institute of Business Analysis (IIBA)
- IIBA-AAC (Credential ID: 86683256)
Agile Scrum
Scrum.org
- Professional Scrum Master I (Scrum.org) (Cert No.: 597874)
- Professional Scrum Product Owner I (Scrum.org) (Cert No.: 603850)
Cloud Technologies
Microsoft
- Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
Information Security
ISC2
- ISC2 CC – Certified in Cybersecurity
CompTIA
- CompTIA Security+
- Google Cybersecurity
SKILLS
Project Management
- Project Planning/Scheduling
- Stakeholder Management
- Meetings Management and Facilitation
- Contract & Vendor Management
- Negotiation
- Mentoring and Counseling
- Earned Value Management
Business Analysis
- Requirements Management and Elicitation
- Data Analysis
- Business Process Modelling
Productivity Tools
- Microsoft Power BI
- Microsoft Project
- Microsoft Office
- Atlassian Jira & Confluence
Programming & Scripting Languages
- Python
- SQL
Information Security
- ISO 27001 / ISMS
- Kali Linux
- Nmap
Languages
- English (Professional Competency)
- Malay (Professional Competency)